Privacy Policy

This Privacy Policy outlines how we collect, use, store, and protect personal information submitted by users when visiting and shopping on our official website. This policy applies to all visitors, registered users, and customers who access our platform and purchase our products. We prioritize the protection of user personal privacy and personal data security, and all information collection and usage behaviors strictly follow standardized user privacy protection principles. By using our website and submitting personal information to us, users fully agree to the information processing rules specified in this policy.

1. Information We Collect

We only collect necessary user information that is actively submitted by users during browsing, consultation, order placement and after-sales service, to ensure the normal operation of website services and complete order transactions. The personal information we collect mainly includes user basic identity information and transaction-related information, without any passive information collection or unauthorized information acquisition.
When users place orders on our website, we will collect basic order information required for transaction completion and logistics delivery, including name, contact information, and delivery address. Such information is only used to confirm user orders, arrange product delivery, complete order follow-up, and provide after-sales service support. In addition, when users submit consultation and service demands through the official contact channel, we will retain the relevant content of user feedback and contact information to accurately respond to user questions and solve service problems.
We do not collect sensitive personal information including user financial details, personal location information, identity sensitive data and private browsing records. All information collected by our platform is limited to the scope required for normal shopping and service scenarios, and we will never collect redundant and unnecessary user personal data.

2. How We Use Your Information

All user personal information we collect is only used for legitimate and compliant service purposes, and we will never use user information for unauthorized commercial purposes or illegal dissemination. Firstly, user order and contact information will be used to process, confirm and follow up online orders, including verifying order authenticity, arranging product packaging and shipment, feeding back logistics progress, and ensuring that users can successfully receive purchased products.
Secondly, user submitted contact information and consultation content will be used for customer service communication, including replying to user pre-sales consultation, solving product and order related problems, handling user return and refund applications, and improving overall user shopping experience. In addition, we may use user transaction data to conduct internal platform operation analysis, optimize product display, adjust service details, and upgrade website functions, so as to provide users with more in line with demand products and standardized services.
We will not sell, rent, trade or transfer user personal information to any third-party commercial institutions and individuals without the active consent of users. All user data is only used for the internal service operation of our platform, ensuring that user privacy information is not improperly used or leaked.

3. Information Storage and Protection

We adopt standardized data storage and security protection measures to fully protect user personal information from leakage, tampering, loss and unauthorized access. All user information collected by the platform is stored in secure and standardized data storage systems, with perfect data access management and security monitoring mechanisms. We strictly control the access authority of user information, and only designated professional operation and service personnel can access relevant user data, and all access behaviors are standardized and recorded.
We will retain user personal information only within the necessary service cycle. After the completion of order transactions, after-sales service and other related service links, we will regularly clean up and standardize the processing of user redundant data, and eliminate long-term invalid data retention. For the information that needs to be retained to comply with service norms, we will continue to implement security protection measures to ensure data security throughout the cycle.
While adopting technical protection measures, we also standardize internal staff management, formulate strict user privacy protection specifications, and require all staff to abide by privacy protection obligations. Any unauthorized access, use or disclosure of user personal information is strictly prohibited to ensure the absolute security of user privacy data.

4. Third-Party Service and Information Sharing

In the process of providing services, we may cooperate with third-party service providers who provide logistics distribution, payment settlement and other basic service support for platform orders. To ensure the smooth completion of orders, we will only provide the minimal necessary user information to the corresponding third-party service institutions, such as delivery address and contact information required for logistics delivery.
All third-party service providers we cooperate with have standardized privacy protection capabilities and abide by strict user data protection rules. We will require all cooperative third parties to keep user information confidential, prohibit them from using user information for non-service related purposes, and take effective confidentiality and protection measures for user data. Once the cooperative service is completed, the third party will no longer retain and use user relevant information.
We will not actively share user personal information with irrelevant third-party institutions, nor will we disclose user information for commercial promotion, market publicity and other non-service purposes. All information sharing behaviors are based on the basic needs of order service and user rights protection, and always take user privacy security as the primary principle.

5. User Rights

Users have independent and complete rights to their personal information stored on our platform. Users can apply to inquire, check, correct and update their personal information and order information on the platform at any time. For the wrong or outdated personal information, users can put forward modification demands, and we will assist users in completing information modification and update in a timely manner.
Users have the right to apply for the deletion of their personal information retained by our platform. When users no longer use our platform services, they can submit information deletion applications through our official contact channel. After verifying the user identity, we will complete the safe deletion of user personal data in accordance with standardized procedures.
If users have doubts or dissatisfaction with our information collection, use and storage behaviors, they can feedback through the official contact channel at any time. We will actively respond to user demands, communicate and solve relevant problems, and fully protect users' legitimate privacy rights and interests.

6. Policy Adjustment and Update

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to platform service upgrade, service scenario adjustment and operation optimization needs. All updated privacy policy content will be released and displayed on the official website in a timely manner, and the latest published policy content shall prevail.
The adjustment of the policy will focus on optimizing user privacy protection measures and standardizing service processes, and will not reduce the protection standards for user personal privacy. After the policy is updated, the continued use of our website and platform services by users will be deemed as recognition and acceptance of the latest privacy policy terms.

7. Contact Information

If you have any questions, suggestions or demands related to this Privacy Policy and personal information protection, please contact us through the dedicated Contact Us page on our official website. We will reply and handle your feedback in the most efficient manner to ensure your privacy rights and interests are fully protected.